New Delhi, Sep 4: India’s Global Capability Centre (GCC) landscape is undergoing a major shift as global companies increasingly expand hiring beyond traditional technology roles, with non-tech demand projected to reach around 5 lakh positions by 2028.
The changing hiring pattern reflects the growing role of Indian GCCs in global business operations. Companies are increasingly looking for professionals in sales, finance, business operations, analytics, compliance and other functions that combine business expertise with digital capabilities.
Non-tech GCC hiring grew 17.2 per cent year-on-year in the first half of 2026, signalling strong demand for experienced professionals who can manage processes, work with global teams and drive business transformation.
Sales operations, finance and business operations together account for more than 60 per cent of non-tech GCC demand. At the same time, artificial intelligence, automation, analytics and digital platforms are reshaping these jobs, making technology skills increasingly important even for non-technical roles.
Mid-career professionals are benefiting strongly from this trend. Employees with seven to 12 years of experience accounted for nearly 60 per cent of non-tech GCC demand in 2025, with this talent pool expected to reach around 2.5 lakh in 2026.
Bengaluru continues to lead the sector, accounting for nearly a quarter of non-tech GCC demand in the first half of 2026. Delhi, Mumbai, Hyderabad and Pune are also emerging as major hiring centres, while Tier-2 and emerging locations together account for about 35 per cent of demand.
Pharmaceuticals and healthcare led non-tech GCC hiring, followed by banking and financial services and technology and product companies. Demand is being driven by growing requirements for governance, compliance, analytics and transformation capabilities.
The trend shows that India’s GCC story is no longer limited to IT and software. Global companies are increasingly using their Indian centres for higher-value business functions, creating new career opportunities for professionals with a mix of industry knowledge, digital skills and leadership experience.
With demand expected to remain strong, the expansion of non-tech GCCs could further strengthen India’s position as a global hub for talent, business operations and innovation.