New Delhi: E-commerce and retail platforms are significantly contributing to the economic prosperity of gig workers across Delhi-NCR, according to a new whitepaper released today by Empower India, a leading policy think tank. Titled “Retail Driving Prosperity in Delhi-NCR,” the findings suggest that 70% of gig workers in the region have experienced increased disposable income through part-time, seasonal, and gig employment opportunities. Based on a LocalCircles survey and direct interviews with workers, the report identifies Amazon, Delhivery, Reliance Retail, and Meesho as key contributors to this positive change.
The study, based on responses from over 90,000 residents across 15 districts of Delhi-NCR, documents how these companies’ infrastructure investments, training programs, and inclusive policies are creating meaningful opportunities, contradicting claims about inadequate wages and working conditions. Gig workers themselves report that these companies have become a boon to their financial advancement and economic stability.
Speaking at the whitepaper launch, K Giri, Director General, Empower India said, “The retail sector in Delhi-NCR is not just creating jobs, it is building pathways to long-term economic prosperity. Whether it is Amazon, with a strong emphasis on inclusion, or Delhivery, with its strategic infrastructure investments, these companies are fostering an inclusive economic ecosystem that benefits millions of workers. The report underscores the immense potential of how corporate innovation, when aligned with forward- looking policy, can unlock real opportunities for communities and drive sustainable, inclusive growth.”