By- Munira Loliwala, VP, Strategy and Growth, TeamLease Digital
India is witnessing a transformative shift in its healthcare sector, driven by the rapid evolution of Global Capability Centers (GCCs). Once primarily linked to IT outsourcing, GCCs are now at the forefront of healthcare innovation, leveraging cutting-edge technologies and India’s vast talent pool to tackle global health challenges. With the market size projected to grow from $64.6 billion in FY24 to $99-105 billion by 2030, these centers are enhancing service delivery, optimizing costs, and improving patient outcomes. Cities like Bengaluru and Hyderabad are emerging as key technology hubs, where GCCs are expanding their capabilities in digital technologies such as GenAI, AI/ML, data analytics, cybersecurity, cloud computing, and robotic process automation. As organizations increasingly embrace global, cross-cultural teams and invest in upskilling programs, India’s healthcare GCCs are poised to drive a new era of agility, efficiency, and groundbreaking advancements in healthcare.
Evolving Talent Landscape in Healthcare GCCs
As of 2024, India hosts over 100 healthcare and life sciences GCCs, employing more than 280,000 professionals. Key hubs such as Bengaluru, Hyderabad, Mumbai, and Pune account for nearly 75% of the total talent in this sector. Notably, healthcare and R&D functions constitute 43% of the total workforce in these GCCs, reinforcing India’s status as a preferred destination for life sciences and healthcare innovation.
Innovations Driving Healthcare GCC Growth
India’s Healthcare GCCs are evolving rapidly, creating new opportunities in AI, data science, and genomics. AI and machine learning are transforming diagnostics and treatment, while genomics specialists advance personalized medicine. Skills in data analytics and bioinformatics are becoming essential to support these breakthroughs.
Emerging technologies like AI, IoT, and digital twins are revolutionizing healthcare. AI accelerates drug discovery and treatment, IoT enables real-time patient monitoring, and digital twins simulate patient conditions for more precise care. Additionally, GCCs are driving advancements in bioinformatics, protein engineering, and bioprocessing, expediting drug development.
India’s healthcare GCCs are at the forefront of global transformation, leveraging advanced technologies, deep domain expertise, and a highly skilled workforce to drive innovation in healthcare. By integrating AI, data analytics, and automation, these centers are accelerating drug discovery, enhancing patient care, and optimizing healthcare operations. However, addressing challenges such as talent shortages, regulatory complexities, and cybersecurity risks will be critical to sustaining this growth. A strong focus on continuous upskilling, sustainable practices, and cross-industry collaborations will further solidify India’s position as a global healthcare innovation hub. As the industry evolves, India’s healthcare GCCs are poised to shape the future of medical research and digital healthcare, delivering long-term value to global healthcare ecosystems.