Almonds Ai, a leading channel loyalty, rewards and solutions company, announced the elevation of Arpit Agarwal as its Chief Customer Officer (CCO). With over 15 years of experience in last-mile marketing, loyalty and rewards engagements, and technology-led businesses, Arpit steps into this role to lead Almonds Ai’s customer experience vision across global markets.
Arpit has been with Almonds Ai for over seven years, serving as VP – Business Solutions, playing a pivotal role in driving enterprise revenue, shaping tech-led solutions, and building long-term customer relationships. Before joining Almonds Ai, Arpit built his foundation across some of India’s most respected organisations, including NDTV, Netcore, and Paytm.
A Role Built Around Customer-Centric Growth
As Chief Customer Officer, Arpit will be responsible for aligning the entire organization around a unified customer-first strategy. His role is designed to ensure that every single interaction, whether through tech, service, product, communication, or on-ground experience feels consistent, meaningful, and outcome-driven.
Commenting on the appointment, Abhinav Jain and Apurv Jain, Co-founders of Almonds Ai, jointly said,
“Arpit is one of those leaders who rise not because of a title, but because of the trust he has earned. His journey reflects years of hard work and a deep commitment to doing what’s right for the customer. His elevation as CCO is our way of recognizing his impact and reinforcing our belief that leadership is built, not granted. Arpit brings heart, honesty, and clarity to the customer ecosystem, and that’s exactly the kind of leadership we want shaping our future.”
Speaking on his new role, Arpit Agarwal said,
“Almonds Ai has always believed that sustainable growth comes from understanding customers deeply and designing solutions around their real challenges. As CCO, my focus is to strengthen this foundation, ensuring every experience, every decision, and every innovation creates meaningful value for our customers. I look forward to building a more connected, insight-led, and customer-obsessed future for the company.”